FAQs


Subscription FAQs:

How does a coffee subscription work? Simply choose the coffee you would like to order, and click on the "subscribe" button when you place your order. Choose how often you would like to receive fresh coffee, and what kind of roast and grind you prefer. That's it! Check out and you're all set.

 What if I want to change my subscription? After you place an order, you will be sent an email with a link that will take you to your own order management page. Here you can change your mailing or billing address, choose different items to receive, change the date or frequency of your subscription, postpone an order when you will be out of town, or cancel. Can't find your email with the link? Click here: http://kittys-beans.myshopify.com/tools/checkout/front_end/login

 Can I order coffee without a subscription? Yes, you can! Just click on the "one-time purchase" button to purchase without a subscription.

 What are my payment options? We accept all credit and debit cards through paypal, stripe and shopify payments. We also have currency conversion for international orders. We do not take cash or check or COD payments at this time.

 How much is shipping? Shipping is FREE worldwide.

 I placed an order, but made a mistake. How do I fix it? If you ordered by subscription, you will be able to make changes through the link you will receive by email after your order. If you don't receive the email in time, or didn't use the subscription service, simply email us at Hello@kittysbeans.com and we'll take care of it for you.

 

General FAQs

Our unique business model and established relationships have given us access to products all over the world at phenomenally low prices and we pass these steep discounts we have earned along to you - our valued customer. These countries include China, India and Europe.

Our partners provide tracking numbers but rest assured you're in good hands and all of your purchases with us are backed by our 100% satisfaction guarantee.  

  • How much is shipping?
  • Shipping is Free on all orders, forever.
  • How long does it take for an order to arrive?
  • This depends on the product ordered.  When you complete your purchase, you will receive an email containing the shipping time frames to your property based off your country of origin. Please use this table as reference for Shipping to your Country. Please keep in mind, that processing can take 1-5 business days. In most instances we ship next business day.

Country

Shipping Time Frames

United States

7-15 Business Days

United Kingdom

12-20 Business Days

Australia & New Zealand

12-20 Business Days

Canada

12-20 Business Days

Western Europe

10-30 Business Days

Rest of the World

10-30 Business Days

  • Can I have a tracking number?
  • We provide a tracking number via email and offer a 100% satisfaction guarantee if you are having a problem with your order.
  • Where are your warehouses located?
  • We currently have warehouses located in the USA, Australia, China and Singapore.
  • Can I pay in my local currency?
  • The currency will be set to USD by default, this is converted to your currency once you reach checkout.
  • I ordered 2+ items, but only received one... where's my order?
  • We have a large assortment of products stocked with various partners internationally. When you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way! Again, please always contact us if you have any questions at all about your order!
  • Why have I not received any order confirmation details?
  • Most times this is because our customers have accidentally entered their email information incorrectly. Throughout the process, we send 2-3 emails, including an order confirmation, a fulfillment notice, and a shipping notice.
  • If you believe you may have entered your email incorrectly, please contact us and we will fix it for you.
  • What is your refund policy?
  • Making YOU happy is our number one priority.  If you do not receive your order within the estimated time frame, if your order is defective (dead-on-arrival) or materially different from what was presented on the product page, we will refund your money. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.

How do I contact you?

If you have any questions that are not on this FAQ page, please contact us on our Facebook page OR please email us and we will reply to your inquiry.

Email: Hello@kittysbeans.com

Phone: 707-595-7791

Or message us on Facebook!